Elixia’s electronic proof of delivery for saving logistics costs

What is Electronic Proof of Delivery & why is it a must for your delivery business?

In the current generation of one day and quick deliveries, the importance of route planning and transportation management systems has drastically surged. For a seamless digital logistics management system, the ePOD feature (electronic proof of delivery) is crucial.

ePOD is an electronic verification system which is a critical part of any delivery tracking system that allows the business to know the real-time status of the product and helps the business and end-customer to know whether the products are delivered or not marked for return at the end of the day.

An ePOD is a simple, trustworthy, and realistic for the delivery personel, end customer, and the business. The digitized delivery option has gained an edge by canceling manual mistakes, delay of upward information, and rigidity. The Covid – 19 pandemic has increased the need for ePOD and related features for some delivery business.

Here are nine benefits that let you see how:

  1. Eliminating the need for paperwork: The biggest benefit of mobile proof of delivery software to any organization is the removal of paperwork from the delivery confirmation process.

    Manually collecting data is a very time-consuming process an it is marked by long delays between the stage of gathering information and processing it. It also relies on a medium that is easily damaged, lost, or destroyed.

    Comparitively the digital proof of delivery software is easy to use. The mobile ePOD software lets carriers collect data after delivery with the touch of the screen, which minimizes the administrative and financial burden of filling out forms by hand hence saving a lot of time and effort.

    After collection, the mobile app instantly uploads the information into the system, which becomes accessible to all staeholders in real-time and can’t be easily damaged or lost.

  2. Improving Communication with Customers:Several features integrated with ePOD software allow shippers to ensure accurate information reaches the customer about their deliveries.

    These may include:

    • Notifications and alerts, which help customers plan their time around ETAs. For example, following electronic proof of delivery integration service shippers can send email reminders to customers on the day of the delivery, or a text message alert an hour before it arrives.
    • Real-time delivery tracking, which helps shippers and customers stay up to date with the status of the delivery and its location. For example, knowing the location of a package can help agents notify customers of its arrival.
    • Information about the delivery, which helps shippers confirm the receipt of delivery while enabling customers to add special instructions about future drop-offs. For example, ratings and feedback let shippers know the performance of carriers at different routes, which makes it easier to assign them based on customer preferences.
  3. Raising the Quality of Service:Using an electronic proof of delivery app to verify the receipt of goods is a very effective method of confirmation. Not only that, but it is also much faster, simpler, and more professional than using a paper challan or docket.

    For carriers, it also means having all the relevant information about the delivery and its recipient at the touch of the screen, which makes it easier to provide a lasting service to customers at every drop-off.

  4. Increasing the Accuracy of Proof of Delivery:Because electronic proof of delivery provides a pletora of options when it comes to capturing data, a company can combine and custom-build its unique electronic form.

    From photos and driver comments to checkboxes and time-stamps, it gives shippers a greater depth of insight from the field, which they can use to provide more accurate information to customers.

  5. Enabling Real-Time Visibility:Allowing information to flow from the field to the central hub lets shippers at the office stay up to date with the latest developments. They can easily review data as it arrives, and take immediate actions if the situation requires it.

    Better visibility also means better control and transparency. This results in superior management of the fleet and a more dynamic distribution of resources, which can be useful to shippers when handling issues that affect customer expectations.

  6. Creating Consistent Workflow:Connecting all team members on one platform creates a uniformed network across the entire delivery service, which develops a systematic process that the workforce can carry out consistently across various departments, depots, and stages of delivery.

    Simultaneously, the system ensures everyone involved in the delivery chain complies with the standards during data collection or creating reports, while the data itself is uniformed according to the same format. This consistency makes it easier to build a steady flow of data that everyone can easily access and utilize.

  7. Supporting Unique Service Requirements:Although the system provides consistency across the delivery service, it doesn’t prohibit the disruption of the workflow to complete unique tasks or manage the process during certain situations.

    This allows organizations to adapt to various stages of the service, or create totally customized workflows to meet client demands for their deliveries.

  8. Streamlining Internal Communication:Using a single platform to plan, manage, track, schedule, and complete tasks also make it easier to communicate internally.

    For example, when drivers want to access certain information during deliveries, they can simply use the driver app instead of making unnecessary calls to shippers at the office.

    Additionally, the software is usually configured in such a manner that it automatically sends notifications to carriers, which also eliminates the need to contact other members of the team at the office.

    If need be the operators can get in touch with carriers, simply using the integrated messaging system, which can be set up to deliver text messages either to individual agents or to groups of agents operating in the same fleet.

  9. Optimizing Performance and Output:Sending, receiving and accessing data quickly via the electronic proof of delivery devices boost the productivity of the workforce.

    It enables drivers and carriers to complete higher number of delivery drop-offs, as shippers can dynamically schedule new tasks as orders arrive.

    Removing the need for manual data entry also frees up vital resources for everyone involved in the delivery chain, which can be put to better use completing high priority tasks.

    Most of all, the humongous amount of collected data can be used to optimize performance at every stage of the delivery chain. Operations managers can analyze essential KPIs to uncover problems and fix them or simply take actions to improve various activities across the entire chain.

Thinking About Adopting Electronic Proof of Delivery?

We have got everything you need to start improving and propelling your delivery to the next level.

 

Consignee platform – Automate & digitalize your delivery process with Elixia’s electronic proof of delivery solution

Consignee platform enables you to get the real-time status of deliveries & provides instant alerts in case of any shortage/ damage of shipments. Delivery confirmation can be given via OTP, mobile app, or text messages. The system then instantly shares the updated status with all relevant stakeholders for faster approvals & payment processing. Thus, the product helps you efficiently digitalizing your entire delivery process.

Benefits of Consignee Platform:

♦️ Records trip-wise unloading efficiencies like a 𝐬𝐡𝐨𝐫𝐭𝐚𝐠𝐞, 𝐝𝐚𝐦𝐚𝐠𝐞, 𝐨𝐫 𝐞𝐱𝐜𝐞𝐬𝐬 of delivered shipments along with reasoning.

♦️ 𝐔𝐩𝐥𝐨𝐚𝐝 𝐏𝐫𝐨𝐨𝐟 𝐨𝐟 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 by capturing relevant information.

♦️ Monthly Reports & Analytics to 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐜𝐨𝐧𝐠𝐞𝐬𝐭𝐢𝐨𝐧 𝐳𝐨𝐧𝐞𝐬.

♦️𝐃𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐝𝐞𝐭𝐚𝐢𝐥𝐬 & costs involved with gate-in, dock-in,dock-out & gate-out timings.

Conclusion 

New age and modern ePOD systems are necessary to have a digital delivery experience. There are several options while choosing how to implement ePOD but if you’re a large enterprise looking to deliver a cutting edge experience, Elixia’s Consignee Platform is a comprehensive Electronic Proof of Delivery platform which will help you bring in a digital transformation to reduce costs and improve operational excellence.

Speak to our Supply Chain & Logistics Experts to know more about Consignee Platform —> Schedule a Demo




CASE STUDIES