Logistics, nowadays, has gone way beyond the movement of goods from point A to point B. It is now about the survival of the fittest. It is about who can ensure timely deliveries at the most optimal price point consistently. Logistics Service Providers (LSPs) around the world are working towards this & exploring the best possible ways to achieve efficiency and cost optimization.
One of India’s Leading LSPs started facing similar challenges to maintain its market position. They serve customers across industries like chemical, life sciences & healthcare, retail & consumer, industrial & manufacturing, and oil/gas/projects. This makes it even more difficult for them to get a comprehensive solution to their varied problems.
The overall management involved a very high level of complexity. So, they faced the following challenges on a day to day basis:
The LSP approached Elixia Tech after trying various solutions offered by multiple vendors to no avail. The team at Elixia adopted a consultative approach. They understood that there were many gaps at various stages after studying the complete operational process flow of the client
In order to solve these issues, Elixia defined the following as the top priorities for the client:
Elixia Tech’s recommended its flagship product Logistics Control Tower to bridge all the identified gaps. This product is configured keeping the exact business requirement in mind. Elixia’s LCT divides the complete process into 3 phases namely,
The consolidated outcome of the solution resulted in data-driven, analytical insights that helped the LSP gain complete control & visibility over their operations.
The client saw the following quantifiable benefits in the first 2 quarters after the successful implementation of the Logistics Control Tower.
Apart from these, the LSP experienced an improved synergy between all the stakeholders. This resulted in a significant drop in customer complaints. Their customers were also an integral part of the improved process. And now, even they got complete transparency of the entire process, right from placing the vehicle request until the financial settlement for each trip.
Having complete visibility and control over your operations and finances is of utmost priority for all LSPs. Elixia’s Logistics Control Tower is therefore the perfect solution. In conclusion, it helps you deal with all complexities and reach unprecedented levels of efficiency, customer satisfaction, and cost savings.